Winning Outlook Associates is a high impact implementation firm which primarily focuses upon the human elements that comprise the effective and efficient operation of Customer Contact Centers. Our services, created and successfully implemented in contact centers across the world, are based upon balancing the customer service experience with effective and productive resource allocation.
The implemented tools provide clients with operationally significant results and capture financial benefits yielding a typical return on investment of 3:1. Winning Outlook is a management consulting firm which focuses on the Customer Contact center niche.
Our service offerings include but are not limited to:
-
•Process Re-engineering
-
•Agent Management / Scheduling / Training
-
•Supervisory Training
-
•Multi-Center Coordination
-
•Technology Assessment
